ezehay — Terms and Conditions of Sale (European Union)

These Terms and Conditions of Sale apply to orders placed with ezehay Europe SARL by customers located in the European Union, on the ezehay website. They do not apply to purchases made from ezehay Limited in the United Kingdom, which are subject to separate terms.

1. Seller Identity and Contact Details

The seller is ezehay Europe SARL, a limited liability company registered in France.

• Registered office: 150 chemin de Brunard, 46090 Aujols, France
• SIREN: 944 505 320
• RCS: Cahors
• Intra-community VAT number: FR 84 944505320
• Customer Service: support@ezehay.com
• Telephone: 0565317266
• Website: ezehay.com

In these Terms and Conditions, “we” or “us” refers to ezehay Europe SARL and “you” refers to the customer. Mandatory consumer law provisions apply to buyers acting as consumers.

2. Products and Information

We sell the ezehay wall-mounted folding hay feeder, compatible nets, and accessories. Their main characteristics, options, dimensions, and prices are listed on the product pages. Photographs are for illustrative purposes; the written specifications and the order summary determine the items ordered.

Before any installation or use, please read the assembly instructions and safety guidelines. The feeder must be fixed to a sound wall, using fixings suitable for the type of support and the loads exerted. Uses or installations contrary to safety instructions are prohibited.

3. Prices, Taxes, and Delivery Costs

Prices for European Union customers are displayed in euros. The applicable price, taxes, and delivery costs are specified during the ordering process. The total amount to be paid is presented before final validation.

For professional customers, any specific intra-community VAT treatment depends on the applicable legal conditions, notably the validity of the VAT number provided.

4. Ordering and Contract Formation

You select the products and their options, check your basket, enter your details, and review the full summary before confirming. The final order button will clearly indicate the obligation to pay.

You can correct entry errors before validation. Payment is followed by an automatic order confirmation email. A second email is sent to you upon dispatch, including tracking information where available. In the event of unavailability or impossibility to fulfill a paid order, we will contact you and proceed with the due refund.

5. Payment

Payment is debited upon validation of the order, via the methods offered at the time of purchase, including credit card via Stripe and PayPal. Payment data is processed by the relevant providers in accordance with their security measures and privacy rules. If a paid order cannot be honored, we will issue the due refund as soon as possible.

6. Delivery

Orders destined for the European Union are shipped from France. The usual preparation and dispatch time is 3 to 4 working days; transport then generally takes 3 to 7 additional working days, depending on the destination and the carrier. These indications are estimates. Shipping costs and delivery timeframes specific to your order are communicated during the ordering process and/or in the confirmation.

We will inform you if an exceptional delay is foreseeable. In case of delay, you retain all your legal rights. For a consumer, transport risks are transferred when the package is physically taken possession of by the consumer or by a third party designated by them, other than the carrier, subject to legal exceptions.

If the package appears damaged upon delivery, we invite you to inform us quickly and, if possible, to keep the packaging and take photographs. This practical step does not limit your legal rights.

7. Right of Withdrawal and Returns

When you purchase as a consumer, you generally have a period of 14 days from receipt of the items to withdraw without having to justify your decision, unless a legal exception applies. For multiple items delivered separately, the starting point is determined according to the rules applicable to the last delivery.

To exercise this right before it expires, please send us an unambiguous statement to support@ezehay.com or by post to ezehay Europe SARL, 150 chemin de Brunard, 46090 Aujols, France. You may use the model withdrawal form at the end of these Terms and Conditions, but it is not mandatory.

You must return the items without undue delay and no later than 14 days following the communication of your withdrawal, unless we have offered to collect them. For purchases from ezehay Europe SARL, returns should be sent to 150 chemin de Brunard, 46090 Aujols, France; please contact us beforehand for practical instructions.

In the event of withdrawal, the direct costs of returning the products are the responsibility of the consumer.

The consumer may organize the return of the products themselves, using the carrier of their choice, provided that the package is correctly packed and protected.

Upon request, ezehay Europe SARL may also offer to organize the collection of the package by a carrier. This service is subject to availability and prior acceptance by the consumer of the transport costs.

When the consumer accepts this service, the agreed costs may be deducted from the refund, with their express agreement. Items sold by ezehay Limited in the UK are subject to a different procedure, with returns to Wibtoft.

We refund the relevant payments, including initial standard delivery costs when legally due, within the timeframes provided by law. In authorized cases, we may defer the refund until receipt of the items or presentation of proof of their reshipment. Delivery supplements resulting from the choice of a more expensive service than the cheapest standard delivery offered are not refundable under the conditions provided by law.

Any depreciation of the items due to handling other than that necessary to establish their nature, characteristics, and proper functioning may, within legal limits, remain your responsibility. Withdrawal for convenience is distinct from a claim regarding a defective or non-conforming item.

Exercise your right of withdrawal online

You can exercise your right of withdrawal by using our online withdrawal form.

You can also notify us of your decision to withdraw by any unambiguous statement, notably by email to support@ezehay.com or by post to the address of ezehay Europe SARL.

8. Legal Consumer Warranties

The seller responsible for legal warranties for European orders is ezehay Europe SARL, 150 chemin de Brunard, 46090 Aujols, France — support@ezehay.com.

The legal warranty of conformity protects the consumer against lack of conformity under the law for a period of two years from the delivery of the goods. Under legal conditions, you may request repair or replacement free of charge, normally within 30 days of your request. A price reduction or rescission of the sale may be possible in situations provided for by law. Where applicable, a defect related to inadequate assembly instructions may also constitute non-conformity.

The warranty against hidden defects, which is separate, concerns hidden defects meeting the criteria of the Civil Code and can be invoked, in principle, within two years of their discovery.

Consumers residing in other European Union countries retain the mandatory protections applicable to them. These legal warranties are independent of our voluntary commercial warranty. The exclusion of nets and consumables from the latter does not exclude them from legal warranties.

The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal warranty of conformity in the event of a lack of conformity appearing. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

When the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period exceeding two years, the legal warranty is applicable to this digital content or digital service throughout the planned supply period. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or digital service and not the date of its appearance.

The legal warranty of conformity entails an obligation for the professional, where applicable, to provide all updates necessary to maintain the conformity of the goods.

The legal warranty of conformity gives the consumer the right to repair or replacement of the goods within thirty days of their request, without charge and without major inconvenience to them.

If the item is repaired under the legal warranty of conformity, the consumer benefits from a six-month extension of the initial warranty.

If the consumer requests the repair of the item, but the seller imposes replacement, the legal warranty of conformity is renewed for a period of two years from the date of replacement of the item.

The consumer may obtain a reduction in the purchase price by keeping the item or terminate the contract by being fully reimbursed against return of the item, if:

1° The professional refuses to repair or replace the item;

2° The repair or replacement of the item occurs after a period of thirty days;

3° The repair or replacement of the item causes a major inconvenience for the consumer, notably when the consumer definitively bears the costs of taking back or removing the non-conforming item, or if they bear the costs of installing the repaired or replacement item;

4° The non-conformity of the item persists despite the seller’s unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a reduction in the price of the item or to the termination of the contract when the lack of conformity is so serious that it justifies the price reduction or termination of the contract being immediate. The consumer is then not required to request the repair or replacement of the item beforehand.

The consumer is not entitled to the rescission of the sale if the lack of conformity is minor.

Any period of immobilization of the item for the purpose of its repair or replacement suspends the warranty that remained to run until the delivery of the repaired item.

The rights mentioned above result from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.

A seller who obstructs the implementation of the legal warranty of conformity in bad faith is liable to a civil fine of a maximum amount of 300,000 euros, which can be increased up to 10% of the average annual turnover (article L. 241-5 of the Consumer Code).

The consumer also benefits from the legal warranty against hidden defects pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This warranty gives the right to a price reduction if the item is kept or a full refund against return of the item.

9. ezehay Commercial Warranty (Optional)

The 24-month commercial warranty offered by ezehay for certain metal components is the subject of a separate document. It is in addition to legal warranties without limiting them.

The full conditions of this warranty, as well as the claim procedures, are available in our ezehay Commercial Warranty Agreement.

Nets and consumables are not covered by this specific commercial warranty, but remain protected by applicable legal warranties.

10. Installation, Use, and Safety

The product must be installed, used, and maintained in accordance with the instructions provided. It is your responsibility to check the condition of the wall, choose suitable fixings, and carry out the recommended periodic checks. The manual specifies precautions regarding the position of the hoop, locking, the net, and the presence of horses.

These instructions are essential for safety but do not constitute any waiver of the seller’s legal responsibilities. Nothing in these Terms and Conditions excludes a liability that cannot legally be excluded.

11. Claims and Customer Service

For any questions or claims, please write to support@ezehay.com, indicating your order reference and relevant details. We will endeavor to resolve any difficulties directly and in good faith.

12. Consumer Mediation — CM2C

After having sent a prior written claim to ezehay Europe SARL, if the consumer dispute could not be resolved, you may resort free of charge, subject to legal admissibility conditions, to the consumer mediator to which we report:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris, France
Telephone: 01 89 47 00 14
Email: litiges@cm2c.net
Website: https://www.cm2c.net/
Online submission: https://www.cm2c.net/declarer-un-litige.php

Mediation is optional and does not deprive the consumer of the right to bring the matter before the competent court.

13. Personal Data

The processing of personal data collected during orders and the use of our site is described in our Privacy Policy.

Information regarding the use of cookies and consent choices is available in our Cookie Policy, managed by Complianz.

14. Applicable Law and Disputes

These Terms and Conditions are governed by French law, without prejudice to the mandatory protections from which the consumer benefits, where applicable, under the law of their country of habitual residence. This clause does not limit any mandatory right to bring an action before a competent court.

15. Modification of Terms and Conditions

The version made available at the time of the order applies to that purchase. We may modify the Terms and Conditions for future orders, indicating the date of their last update.

Last updated: October 27, 2026

Model Withdrawal Form (Optional)

To be completed and returned to us only if you wish to withdraw from your purchase. You may also inform us by any other clear statement.

Recipient: ezehay Europe SARL, 150 chemin de Brunard, 46090 Aujols, France — support@ezehay.com

I/we hereby notify you of my/our decision to withdraw from the sales contract for the following goods: [DESCRIPTION OF ITEMS].

• Ordered on: [DATE] / Received on: [DATE]
• Name of consumer(s): [NAME]
• Address of consumer(s): [ADDRESS]
• Signature (only if this form is notified on paper): [SIGNATURE]
• Date: [DATE]